HELP AND ADVICE >>

IS MY PERSONAL INFORMATION KEPT PRIVATE?

We will treat all the information you share with us as private and confidential. At no point will we share, rent or sell your personal information without your consent. For further details, please read the RINALDI DESIGNS privacy statement. In order to register as a user at RINALDI DESIGNS, we will need to know your name, mailing address and email address. To process credit card orders online, we will also require the following information: your billing address, shipping address, telephone number, credit card number and expiration date. We will use your billing and credit card information to process your order and inform you of its delivery. Please note that RINALDI DESIGNS does not keep your credit card details on the RINALDI DESIGNS website, and these details are therefore protected from any breach of security at the RINALDI DESIGNS website. We may also use information we collect to inform you of new goods and services via emails. If you do not wish to receive these emails, please send an email toUNSUBSCRIBE@RINALDIDESIGNS.COM Navigational information is only used for internal purposes to enhance the customer shopping experience and site usability and is not shared with any outside parties. Financial information is used to check the user's qualifications and to bill the user for products.

HOW DO I CONTACT CUSTOMER CARE?

If you have a question that is not answered on our website you can contact our Customer Care Team by emailing customercare@rinaldidesigns.com or by telephoning the following numbers:

USA - 1

Rest of the World - 011-9122 23099409 / 9122-9820074627

HOW DO I KNOW WHETHER IT WILL FIT?

Rinaldi Designs uses the Italian sizing system, however in order to aid our customers with their shopping we have provided a size chart to be used as a guideline for international sizing. We make everythign Custom make and do not do any returns or exchanges As they are made on order . 

I'VE FORGOTTEN MY PASSWORD

If you cannot remember your password, click on the ‘SIGN IN/REGISTER' link at the top of every page and click on the '/I'VE FORGOTTEN MY PASSWORD' link in the middle of this page. This will take you to a page where you can enter your email address and click '/EMAIL PASSWORD'. Your password will then be emailed to you.

HOW DO I KNOW WHETHER IT WILL FIT?

Rinaldi Designs uses the Italian sizing system, however in order to aid our customers with their shopping we have provided a size chart to be used as a guideline for international sizing.